Hotel Receptionist Training

Certificate in Hotel Receptionist Training - Level 3

Would you like enormous earning potential? Do you want a career with plenty of room for progression?

If the answer is yes, then this is the course for you. Whether you are currently working as a Hotel Receptionist, or if you’re just starting out, this course covers everything and will give you a great introduction to the hospitality industry. Get qualified and add a well-recognised certificate to your CV with Study 365, this will show potential employers that you have been professionally trained, and that you can provide Hotel Receptionist duties to the highest standards. This role allows progression and is in high demand at the moment, so once qualified, you will enjoy the perks.

The course is taught in modules and learners will study various useful subjects, like Microsoft Excel, Word, and PowerPoint, so it is an opportunity to enhance your computer skills. Other modules include database management, email writing, organising meetings, the reservation process and customer service. In addition, the course goes over how to deal with security issues, so you’ll be fully equipped to handle any situation. As you can see, this course gives a full education and will prepare candidates for a successful career in the hospitality industry.

The Course will strengthen your customer support skills as it is an essential element to working in the hospitality industry. You will acquire many great traits to handling receptionist duties in the front-office. Learn to greet potential customers and reserve guest rooms. Once qualified in the Certificate in Hotel Receptionist Training – Level 3, you will gain a set of skills that will help you progress quickly to the next level in your career.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Here's a great opportunity to receive a valuable printed certificate and a Learner Unit Summary from Quality License Scheme or by Study365. These will be printed on high quality paper with the embossed official stamp respectively by Quality License Scheme or Study365.

This online Professional Receptionist Training course is designed for 70 guided learning hours and you will study the topics listed under the course curriculum.

Course Curriculum

Professional Receptionist Training Course Objectives

• The Receptionist Role

The 90: 90 Principle To Create A Powerful First Impression

• Whereas General Receptionist may responsible for
• Why is creating a good first impression so important when dealing with customers as a receptionist?
• How can we increase personal credibility?
• The 10 40 50 Principle
• What is surprising is the balance of these three factors
• Low Credibility behavior

Hot Telephone Tips

• Answer within three to five rings
• Greet Caller “Good Morning/Afternoon (company name) Jane speaking how can I help you”
• Have a pen and paper ready
• Listen to query
• Ask Questions
• Get and use the clients name, telephone number and address
• Take ownership of any issues
• Offer a range of solutions
• Summarise and agree action with the caller
• Under promise and over deliver

Get The Facts- Ask The Right Questions

• What type of questions can you use to identify client/ customer needs?

Discuss Solutions- Learning To Listen

• Why is listening important?
• What is active listening?

Dealing With Difficult Customers

• Build Rapport
• Get the Facts
• Discuss Solutions
• Take Action

Practice Good Telephone Skills

• Presenting a professional image
• Speaking Style
• Usage of Tone
• Usage of Language
• Do’s & Don'ts

Managing Database And Company Files

• Managing Files: Basic Concepts
• Database Management Systems
• Database Models
• Data Mining
• Databases & The Digital Economy
• Using Databases to Help Make Decisions
• The Ethics of Using Databases
• Artificial Intelligence

Booking Or Reservation Procedure

• Learning Objective
• Reservations
• Seven sources of reservations
• Reservation Codes
• The phonetic alphabet
• Procedures Handling Phone Reservation
• Handling fax / Mail Reservation
• Amendment & Cancellation
• Handling Guaranteed Reservations
• Important Notes When Taking Room Reservations
• Basic Phraseologies of Reservation Agents
• Reservation Form

Deal Effectively with Security And Safety Issues

• The Health and Safety at Work Act 1974
• Ways of managing risks
• Risk assessment
• Safe product use
• Safety markings on products
• Consumer safety & the law

Successful Meetings & Minutes

• Definition
• The Purpose of a Meeting
• Why have minutes?
• Before the Meeting
• Pre-meeting Prep for Note Taker
• After the meeting -Writing up
• Action Point Register with Risks
• Proof Reading
• Barriers to note taking...
• Punctuation
• Common Grammar Errors
• What skills does a great note-taker need?

Meeting Arrangements

• Purposes and desired outcomes for meetings
• Structuring an agenda
• Who should be involved in meetings
• Meeting roles
• Being an effective meeting participant
• Physical arrangements to help the meeting run more smoothly
• Opening and closing the meeting
• Setting ground rules
• Decision-making methods
• Key meeting-related facilitation skills

Arranging Business Travel And Accommodation

• Business travel
• Arranging business travel
• Travel and accommodation request form
• Booking travel and accommodation
• Planning business travel
• Methods of payment

Email Tutorial

• What is Email?
• Who are the E-mail providers?
• Create an Email Account
• On the Desktop, Open the Browser
• Attach A File to Your Email
• Replies and Forwarding
• Basic Guidelines for Email

How To Use Social Media To Promote Your Company

• What is social media?
• Why does my company need social media?
• How can social be a springboard for success in other marketing channels?
• Building and engaging a community
• How to get social media buy-in
• How to share and publish your content
• Social Media Best Practices
• Social Media Metrics and ROI
• Facebook
• Twitter
• Google+
• LinkedIn
• YouTube and Pinterest
• Blogging

Minute Taking

• Introduction
• Purpose
• Preparation
• During the meeting
• The ABCs of minute-taking
• Conclusion

Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Option 1 -Quality License Scheme

Successful learners will receive an Endorsed Quality License Scheme Accredited Certificate issued by Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course) for only £49.

Option 2 -CPD Certificate

Successful learners will receive an Endorsed CPD Accredited Certificate for only £29.

Certification:

Successful candidates will be awarded a Certificate in Hotel Receptionist Training - Level 3. These are printed on high grade paper embossed with official Study365 or Quality License Scheme. It is delivered right to your place in a hard back envelope to keep it in pristine condition.

Why Choose Us?

• Our courses represent outstanding value for money
• High quality e-learning study materials and mock exams.
• Each course is designed by industry experts, using an innovative interactive learning approach.
• Includes step-by-step guided videos tutorials.
• 24/7 Access to the Online Learning Portal.
• Anytime & Anywhere Learning.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

• Individuals hoping to work in the hospitality industry
• Those already working in the hospitality industry.

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Upon successfully completing the Certificate in Hotel Receptionist Training - Level 3, you will receive a recognised qualification that will prove your expertise in the industry. Given below are job titles you can land, along with the average UK salary per annum

• Hotel Receptionist - £16,377 per annum
• Telephone Operator - £16,556 per annum
• Front-Desk Receptionist - £16,884 per annum

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